Shipping & Returns

  • Shipping & Handling; No Export by You. When we ship to you or per your directions, you agree to pay the shipping and any handling charges. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Generally, shipping is by standard ground delivery. Any shipping or handling charges may or may not reflect actual costs. All orders are shipment contracts, not destination contracts. Any shipping times shown on the Site are estimates only - actual delivery dates may vary. You agree that you will not obtain or direct shipment of product for export.
  • Return and Exchanges: Customer satisfaction is our top priority and we want you to be completely satisfied. You can return or exchange your purchase within 30 days of receipt. You must e-mail us at sales@zoumusa for a Return Authorization Number before sending any item(s) back. Merchandise must be in new condition and still have all original tags and packaging so that it may be restocked and resold. All returned items are subject to inspection and approval by ZoumUSA. Shipping charges are not refundable and return shipping costs are at the customer's expense. Returns may be subject to a restocking fee. Returns may make you ineligible for promotions or discounts applied at the time of sale. After we have received your valid return we will provide one of the following within a reasonable time: an exchange of merchandise for the item(s) returned, a merchandise credit, a refund or other remedy that we determine in good faith is appropriate in the circumstances. If you fail to comply with any of the above conditions we reserve the right to refuse the return or exchange or to impose different or additional conditions.
  • Note for oversize items: If your item was shipped to you by motor freight, please inspect the product for visible damage before the carrier leaves and be sure to notate the damage on the Bill of Lading.
    • Back